Return Policy

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Return Policy – Starwizz Group

Effective Date: 08 Oct., 2024
Email: support@starwizz.in
Website: www.starwizz.in
Address: Near LIC, Sirsa, Haryana – 125055

At Starwizz Group, we are committed to customer satisfaction. This Return Policy outlines the conditions under which customers may request refunds or returns for services and products purchased from us.

  1. Eligibility for Returns/Refunds

Due to the nature of our services, including educational programs, consultancy, and business services, refunds or returns are subject to the following conditions:

  • Digital Products and Services: Refunds for digital products (such as e-learning courses or online consultancy) are not available once the service has been accessed or delivered.
  • Physical Products: If applicable, physical products purchased from Starwizz Group may be returned within 7 days of delivery if they are defective, damaged, or incorrect. The product must be in its original packaging, unused, and accompanied by proof of purchase.

  1. Requesting a Return/Refund

To initiate a return or refund, please contact us at support@starwizz.in with the following details:

  • Order number or proof of purchase
  • Description of the issue (damage, incorrect product, etc.)
  • Images (if applicable)

Our team will review your request and respond within 7 business days.

  1. Non-Refundable Services

The following services are non-refundable:

  • Educational and training services that have already been delivered or accessed.
  • Consultancy and business services that have been initiated or provided.
  • Custom or personalized products/services.

  1. Processing Refunds

If your refund request is approved, the refund will be processed using the original payment method. Please allow 7-14 business days for the funds to be reflected in your account, depending on your bank or payment provider.

  1. Shipping Costs

If applicable, return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items. In such cases, Starwizz Group will cover the return shipping costs.

  1. Changes to the Return Policy

Starwizz Group reserves the right to update or modify this Return Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.

  1. Contact Information

For any questions or concerns regarding returns or refunds, please contact us at:

📧 Email: support@starwizz.in
📍 Address: Near LIC, Sirsa, Haryana – 125055