Grievance

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Grievance Redressal Policy – Starwizz Group

Effective Date: [Insert Date]
Email: grievance@starwizz.in
Website: www.starwizz.in
Address: Near LIC, Sirsa, Haryana – 125055

At Starwizz Group, we value our customers, partners, and employees. We are committed to resolving any grievances or complaints in a fair and timely manner. This policy outlines the procedure for addressing grievances and ensuring they are handled efficiently.

  1. Scope

This policy applies to all stakeholders, including customers, employees, partners, and vendors of Starwizz Group. Grievances may include issues related to:

  • Services offered
  • Employee conduct
  • Data privacy concerns
  • Contractual disputes
  • Unethical practices

  1. How to Lodge a Grievance

If you have a complaint or concern, please follow the steps below:

  • Step 1: Submit your grievance via email to grievance@starwizz.in, clearly outlining the nature of your complaint, your contact information, and any relevant details or documentation.
  • Step 2: You may also send a written complaint to our office address:
    • Starwizz Group
    • Near LIC, Sirsa, Haryana – 125055

  1. Acknowledgment

Once your grievance is submitted, we will acknowledge receipt within 2 business days, providing you with a reference number for future correspondence.

  1. Investigation

Upon receiving the grievance, our dedicated Grievance Officer will investigate the matter thoroughly. The investigation process may involve:

  • Reviewing the grievance details
  • Contacting the concerned parties for additional information
  • Gathering evidence or documentation, if applicable

  1. Resolution Timeline

We aim to resolve grievances within 10 business days of receipt. However, depending on the complexity of the issue, some cases may take longer. If more time is required, you will be informed of the updated timeline.

  1. Escalation

If you are unsatisfied with the resolution provided, you may escalate the issue by contacting our senior management at senior.management@starwizz.in. Escalated grievances will be addressed within 5 business days.

  1. Confidentiality

We ensure that all grievances and related investigations will be handled with the utmost confidentiality. Information regarding grievances will only be shared with relevant individuals involved in the resolution process.

  1. No Retaliation

Starwizz Group assures that no individual will be penalized or face retaliation for raising a genuine grievance. We believe in fostering a transparent and supportive environment.

  1. Review and Updates

This policy will be periodically reviewed to ensure its effectiveness. Starwizz Group reserves the right to update or modify this Grievance Redressal Policy at any time.

  1. Contact Information

For any grievances or complaints, please contact us at:

📧 Email: grievance@starwizz.in
📍 Address: Near LIC, Sirsa, Haryana – 125055